Senior Auto Physical Damage Claims Representative

Responsibilities

• Provides quality investigation and analysis to adjust claims at all levels to proper resolution
• Promotes the success of the organization through development and advancement of relationships with agencies, policyholders and employees
• Collaborate proactively with agents, policyholders and internal stakeholders on claims and book of business as needed
• Investigate losses, identify coverage, evaluate liability and damages
• Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines and delegated authority
• Leverage past experience to review and analyze documents
• Establish and maintain proper reserves for each claim to accurately reflect the financial exposure
• Determine need for, identify and engage external resources as needed to execute proper resolutions while monitoring and controlling costs
• Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing.

• Bachelor’s degree or equivalent combination of education and experience
• 1 year commercial claims adjusting experience
• AIC or SLA certification preferred
• Ability to obtain appropriate state licensing as required
• Proficient computer skills required including Microsoft Office Suite
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers
• Ability to think strategically with supporting analytical skills
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Ability to travel overnight up to 10%
• Ability to travel daily between locations.

• commercial claims adjusting
• investigation and analysis
• coverage evaluation
• liability assessment
• damage evaluation
• negotiation
• claims resolution
• document analysis
• financial exposure assessment
• cost monitoring

• relationship building
• strategic thinking
• analytical skills
• verbal communication
• written communication
• customer interaction
• collaboration
• proactive problem solving
• partnership development
• teamwork

• AIC
• SLA
• state licensing