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Senior Customer Support Management Professional
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2026-02-16
Listing for:
SoTalent
Full Time
position Listed on 2026-02-16
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Senior Customer Support Management Professional
💰 Salary range: $86,400 – $108,200
Role OverviewAn established global technology organization is seeking a Senior Customer Support Management Professional to lead and develop a team of Field Service Engineers (FSEs). This role is responsible for driving customer satisfaction, operational excellence, and continuous improvement across service delivery.
You will provide senior-level leadership to geographically distributed field teams while collaborating closely with cross-functional stakeholders to optimize service performance and customer experience.
Key Responsibilities- Lead, coach, and develop a Field Service Engineer (FSE) team to deliver exceptional customer support
- Define and implement strategies to improve customer satisfaction, service quality, and operational efficiency
- Monitor and analyze service performance metrics to identify improvement opportunities
- Ensure training plans for safety, technical skills, and new products are scheduled and completed on time
- Collaborate with cross-functional teams to enhance end-to-end customer experience
- Optimize resource allocation and support scalable service operations
- Minimum 3 years of experience in customer support or service management
- Professional or military background in an engineering or technical field
- Strong leadership, people management, and stakeholder engagement skills
- Ability to work independently and manage multiple priorities
- Proficiency in reporting and documentation using Power BI, Excel, Word, and Power Point
- Knowledge of electrical, mechanical, or control system installation and maintenance
- Strong problem-solving and decision-making capabilities
- Ability to thrive in fast-paced, dynamic environments
- A customer-first mindset with a passion for service excellence
- Competitive salary and comprehensive benefits package
- Medical, dental, vision, life, and disability insurance
- 401(k) with employer match
- Paid time off, parental leave, and paid holidays
- Educational assistance and employee wellness programs
Position Requirements
10+ Years
work experience
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