Senior Supply Chain Manager, North America Sales & Operations Planning

Senior Supply Chain Manager, North America Sales & Operations Planning

Job :  |  Services LLC

At Amazon North America Sales & Operations Planning, we power the world's fastest-growing e‑commerce business and embrace the mission of being Earth’s most customer‑centric company. As our business continues to expand, the customer fulfillment operations become larger and more complex each year.

In this role, you will collaborate with cross‑functional teams, including business, operations, program management, product, Tech, finance and more. You will understand cross‑functional dependencies, map out the existing process flow and make recommendations to improve the team’s future state. You will utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network.

Whether you’re managing network capacity initiatives, overseeing cross‑functional programs or focusing on strategic projects, your impact will be visible, ongoing and contribute directly to our commitment to being the most customer‑centric company on earth.

Key job responsibilities

• Lead strategic initiatives related to network capacity within Amazon's various business units.
• Concentrate on optimizing and managing the flow of goods, information or services within the supply chain network.
• Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses or logistics operations.
• Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.
• Define metrics, develop program management mechanisms and invent/simplify processes to drive decision‑making in complex network capacity situations.
• Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.
• Manage cross‑functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.
• Own a portfolio of cross‑functional programs related to network capacity, driving performance improvement and efficiency in project delivery.
• Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy and transportation optimization.
• Monitor and optimise key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.

The US Sales and Operations Planning (S&OP) Sortable team forecasts all inventory flows across the entire Sortable North America Fulfillment network spanning Amazon Robotics and Traditional sortable Fulfillment Centers (FCs). We manage everything from what Amazon receives to what it ships from our FCs. The S&OP forecast is the starting point of a weekly planning process spanning first, middle, last mile and defining the amount of resources (trucks, labour) that need to be secured to ensure we fulfil our customer orders at the highest speed, best quality, lowest cost and carbon intensity possible.

We collaborate closely with Supply Chain Optimization Technology (SCOT) teams in North America and internal tech stakeholders across Supply Chain, Transportation, Labour Planning and Finance teams, reconciling bottom‑up and top‑down inputs to build forecasts which are accurate and explainable as possible.

• 5+ years of program or project management experience.
• 5+ years of supply chain experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery and communicating results to senior leadership.
• Bachelor's degree.
• Knowledge of SQL at an intermediate level, including compile queries, subqueries, aggregation/grouping and data modification.

• 2+ years of driving process improvements experience.
• Master's degree or MBA in supply chain management, operations, engineering, analytics or related field.
• Knowledge of SQL at an advanced level, including techniques for complex querying,…