Director, Fulfillment

ABOUT BRANDED BILLS

Branded Bills is a fast-growing headwear brand headquartered in Tempe, AZ. We design, produce, and deliver custom hats and branded merchandise to wholesale partners and direct consumers across the country. As we scale, our fulfillment operations are central to delivering on our promise of quality product, on time, every time.

The Director of Fulfillment is a hands‑on operational leader responsible for overseeing all domestic fulfillment activities across wholesale/B2B and DTC/eCommerce channels. Reporting to our Head of Fulfillment, this role owns the end‑to‑end order fulfillment process from pack, ship, and returns to ensuring accuracy, speed, and an exceptional customer experience at every touchpoint. This is a people‑first leadership role for someone who thrives on building high‑performing teams, implementing scalable systems, and driving continuous improvement in a fast‑paced, growth‑stage environment.

• Own the end-to-end domestic fulfillment operation across both wholesale/B2B and DTC/eCommerce order channels
• Establish and maintain operational standards for receiving, pick/pack, shipping, returns, and quality control
• Monitor fulfillment KPIs (order accuracy, on-time shipment, cycle time, cost per order) and drive continuous improvement
• Partner with the warehouse and production teams to align capacity planning with demand forecasts and seasonal peaks
• Lead root cause analysis on fulfillment errors, chargebacks, or delays; implement corrective action plans

• Lead, coach, and develop a fulfillment team including supervisors and associates, fostering a culture of accountability and continuous improvement
• Own workforce planning including staffing levels, scheduling, and seasonal flex capacity
• Conduct regular performance conversations, set clear goals, and support career development across the fulfillment team
• Build a psychologically safe, high‑performance team culture aligned with Branded Bills’ values

• Optimize the use of warehouse management systems (WMS) and other fulfillment technology to improve efficiency and accuracy
• Identify opportunities for process automation, layout improvements, and workflow redesign
• Partner with IT and operations leadership to evaluate and implement new tools or integrations that support fulfillment scalability

• Collaborate closely with Sales, Customer Service, Planning, and Production teams to communicate fulfillment timelines and surface any risks proactively
• Serve as the fulfillment subject matter expert in cross‑functional planning meetings, seasonal readiness reviews, and new product launches

• 5+ years of progressive experience in fulfillment, warehouse operations, or supply chain with at least 2 years in a leadership or management role
• Proven experience managing both wholesale/B2B and DTC/eCommerce fulfillment operations simultaneously
• Experience in apparel, headwear, accessories, or consumer goods with an understanding of the product handling and packaging requirements of the industry
• Demonstrated success leading and developing teams in a high-volume, fast-paced fulfillment environment
• Strong analytical skills with the ability to interpret operational data, identify trends, and make data-driven decisions
• Experience with WMS platforms and order management systems

• Experience at a growth-stage branded consumer goods or wholesale company
• Familiarity with Lean, 5S, or Kaizen methodologies
• Track record of leading system implementations or process improvement projects from concept through execution

• Orders ship accurately and on time across both wholesale and DTC channels, even during peak seasons
• Team is engaged, well-coached, and equipped to grow; turnover is low and morale is high
• Cross-functional partners see the Director as a reliable, proactive communicator who surfaces problems early and brings solutions
• Operation is continuously improving

This role is on-site at our Tempe, AZ facility. The position involves regular time on the fulfillment floor alongside your team. Occasional extended hours may be required during peak seasons or special projects. Physical requirements include the ability to stand, walk, and lift to 30 lbs. as needed.

• Competitive salary commensurate with experience
• Comprehensive medical, dental, and vision benefits
• 401(k) with tiered company match and profit sharing
• Flex PTO
• Employee discount on all Branded Bills products
• Parental leave

Branded Bills is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.