Logistics Coordinator

Run Buggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, Run Buggy is transforming the way cars move. Our cutting‑edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

Run Buggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, Run Buggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, Run Buggy has grown to over 190 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

We are seeking a Logistics Coordinator (Spanish or French Canadian fluency a plus) to support Run Buggy's growing customer base.

While the vast majority of orders move smoothly without external intervention, the Logistics Coordinator I supports the Run Buggy customer base when exceptions arise that need a human to intervene. This position is responsible for providing top‑notch problem‑solving service to our customers (primarily transporters, shippers, and pickup and dropoff locations) through our platform, over the phone, on video calls, and using written communication (email and text).

In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high‑quality service.

• Handle a high volume of inbound and outbound phone calls, emails, or in‑platform communication ensuring pickups and deliveries are on schedule as it relates to orders handled through our cloud‑native platform and smartphone app.
• Solve problems and respond promptly, keeping necessary stakeholders informed with a high level of professionalism.
• Assisting users with difficulty using the system, e.g. uploading pictures, completing orders, or finding relevant orders.
• Seek out necessary information and coordinate with internal and external sources to adequately solve problems.
• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Coordinate with internal team members and partners to improve our services, processes, and platform.
• Build enthusiasm and usage in our products and services to help shippers and transporters move cars smoothly.
• Foster and maintain relationships with customers to improve our retention rate.
• Attend all required customer service‑related meetings.
• Additional duties as assigned.

This position requires employees to be in the office 5 days per week. Our office is located on Mill Avenue in the heart of Tempe, AZ. While some schedules may be Monday through Friday, employees in this role may be required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements.

• Ability to handle a variety of duties in a fast‑paced environment.
• Positive, service‑oriented, problem‑solving attitude.
• Basic Computer Skills (MS Word, Excel, and Outlook).
• Excellent organizational skills, along with professionalism and diplomacy with internal and external customers/vendors.
• Ability to recognize problems, strategize and problem solve.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.

• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
• Hands on experience using Artificial Intelligence tools preferred.
• High School Diploma or equivalent.
• Automotive, logistics, or transportation experience a plus.
• Experience in specialized logistics of heavy haul (machine equipment), RVs,…