Logistics Account Specialist

Account Specialist

The Account Specialist supports Transportation Services inbound operations by working directly with vendors and sellers to improve the shipper experience and overall transportation performance. This role focuses on analyzing shipper performance metrics, identifying and resolving transportation defects, and coaching shippers to ensure seamless movement of goods from their warehouses to facilities. The Account Specialist uses data-driven insights, strong relationship-building skills, and effective communication to reduce network issues and drive continuous improvement across transportation and logistics processes.

Responsibilities

• Monitor, verify, and present transportation and shipper performance data on a daily basis.
• Overcome transportation disruptions and other operational barriers in real time to keep freight moving from origin to destination.
• Identify root causes of transportation defects and develop corrective actions to prevent recurrence.
• Maintain detailed daily logs and documentation for assigned shippers, including performance metrics and issue tracking.
• Lead weekly calls with assigned shippers to review performance, discuss issues, and align on improvement plans.
• Lead Daily Business Review stand-up calls to share updates, highlight risks, and coordinate actions with stakeholders.
• Manage a portfolio of vendors that receive purchase orders, ensuring they can reliably move goods through the inbound collect program.
• Ensure vendors experience minimal issues moving freight from their warehouses to Amazon facilities, maintaining a smooth flow from point A to point
  
  B.
• Use multiple systems, databases, and Excel to analyze data, track performance, and support decision-making.
• Build strong relationships with shippers and internal partners, earning trust through consistent follow-through and clear communication.
• Manage disruptions as they occur by identifying the lowest-cost effective solutions and coordinating with relevant parties.
• Demonstrate ownership of assigned accounts by proactively identifying risks, deep diving into issues, and driving results.

Essential Skills

• Proven experience in account management or vendor management, preferably supporting B2B customers.
• Strong customer service orientation with the ability to support and coach external partners.
• Tech-savvy with the ability to navigate multiple systems and databases efficiently.
• Strong Excel skills or the ability to quickly learn and apply Excel for data analysis and reporting.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with shippers and internal teams.
• Experience or knowledge in logistics, transportation, sales, supply chain, or intermodal operations.
• Strong relationship-building skills with the ability to earn trust and maintain productive partnerships.
• Effective organizational skills, including managing multiple accounts, emails, calls, and daily logs.
• Ability to manage disruptions in real time and identify lowest-cost, effective solutions.
• Demonstrated ability to hit the ground running in a fast-paced environment with limited supervision.
• Comfort working heavily in Outlook and managing high volumes of email correspondence.
• Alignment with principles such as earning trust, delivering results, taking ownership, maintaining a bias for action, and deep diving into problems.

Additional Skills & Qualifications

• Experience in supply chain or logistics is highly relevant, though other backgrounds are considered when core skills are strong.
• Supply chain technical skills, including understanding of transportation networks, inbound programs, and vendor operations.
• Experience supporting or working with collect programs or similar inbound transportation models.
• Ability to quickly learn new tools and systems, supported by robust training for Excel and other platforms.
• Strong interpersonal skills, including the ability to influence, coach, and guide external partners toward better performance.
• Demonstrated ability to balance technical problem-solving with relationship management.
• Motivation to build a long-term career in transportation, logistics, or supply chain.
• Interest in working within a large, innovation-driven transportation and logistics environment.

Work Environment

The role operates in a hybrid office environment that is transitioning to a full-time in-office schedule. The Account Specialist works primarily with computer-based tools, including Excel, Outlook, and multiple internal systems and databases, to manage data, communicate with shippers, and track performance. The work involves frequent email correspondence, regular weekly calls with assigned shippers, and daily stand-up meetings to review business performance.

The environment is fast-paced, data-driven, and focused on continuous improvement in transportation and logistics operations, offering strong training and support for technical skills and clear opportunities for career progression.

Job Type & Location

This is a Contract to Hire position…