Director, Client Services

### Exemption Status:

United States of America (Exempt)### $108,457 - $151,840 - $195,222“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”This

position is not eligible for Sponsorship.

Med Impact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

At Med Impact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.

We are the premier Pharmacy Benefits Management solution!#
** Job Description
**** Summary
* * Directs and leads efforts to achieve the goals and objectives of the Client Services Unit comprised of Account Management, Underwriting, Corporate Services, Documentation, and Operations Configuration including budget, productivity, and transaction quality.  Promotes and aligns the business unit with the overall vision and strategies of the enterprise.  Responsible for leading strategy development and managing the operation of the business unit(s) ensuring adherence to proven best practices, development of staff through the career path process, alignment and support of the sales process including responding to RFPs, and achievement of performance standards and client performance guarantees.  

Serves as a key interdepartmental liaison to assure open communication & collaboration with client teams, client shared services, and enterprise support staff.  Champions service excellence and builds internal partnerships that optimize service capabilities for our customers.  Relies upon extensive knowledge of healthcare operations concepts, practices and procedures.  A wide degree of independence, latitude and creativity is expected.
** Essential Duties and Responsibilities
** include the following. Other duties may be assigned.
* Leads teams to manage client relationships, ensuring satisfaction, retention, and growth by setting service strategy, overseeing operations, developing staff, and acting as a key liaison between clients and the company, focusing on exceeding expectations and achieving business goals
* As member of Operations leadership, utilizes planning, prioritizing, and organizational skills to effectively develop and implement operations policy and business strategy.  Manages the assets, tools, and processes necessary to achieve the Operations department objectives, in support of Enterprise goals.  Provides recommendations for the acquisition/development or enhancement of tools and applications necessary to support the business in an efficient and quality manner.
* Manages work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of project deliverables. Provides day-to-day leadership and direction including, developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets. Sets high standards and encourages new ideas for improving organizational performance.
* Leads and promotes continuous improvement by developing and documenting business processes, assigning roles and responsibilities, and measuring results.  Identifies and leads the improvement opportunities for assigned work group(s) and business processes.  Seeks out and actively participates in business initiatives that contribute to service excellence.
* Finds new ways to reduce the cost, improve efficiency, mitigate loss, and increase the profits.  Develops and implements budgets and long term goals in order to ensure efficiency.  Ensures the financial objectives set by the company are met.  Develops and manages department financial budgets.  Negotiates and controls the pricing aspect of vendor contracts.
* Partners with other business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of Verdegard and our customers.  Supports new product offerings and strategic sales & marketing efforts. Actively participates as a key member of cross functional work groups, teams, and committees as assigned.
** Supervisory Responsibilities
** Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning,…