Regional Operations Manager

About You

Are you the kind of leader who wants to build a region from the ground up, be in the middle of the action, and take real ownership of making Phoenix a strong, reliable operation from day one? Do you take ownership of building and running day‑to‑day operations, set the tone for quality communication, and earn client trust from the start? Are you a leader who can lead in the field and in the office simultaneously, collaborate directly with crews and clients, all while establishing reliable systems and routines?

Can you build structure as you grow, create practical processes, solve problems in real time, and improve production as the region grows? Do you hold a high bar for quality and accountability, speak up with ideas and feedback, and take pride in building a strong, dependable operation from the ground up? If you answered yes above, you may be a great fit to become Pacific Coast Cleaning’s new Regional Operations Manager for our new Phoenix branch!

We are looking for a proven winner who is ready to build our business, promote our brand, and sell our solutions by understanding client needs and aligning mutually beneficial solutions. Our business success relies on this role, and we are looking for a winner ready to embrace this accountability and commitment to delivering results.

• Medical, Dental, and Vision insurance
• Paid holidays and vacation days
• Company Vehicle
• Professional development and training
• Growth potential as the branch expands

Phoenix Area (reports to Director of Operations in San Diego)

$80,000 - $90,000 + incentives

This role is built for someone who wants to take ownership of launching and leading the Phoenix region. As the Regional Operations Manager, you will run day‑to‑day operations, build and develop field teams, and act as the primary point of contact for clients, vendors, and partners. You will split time between the field and the office, ensuring quality execution, clear communication, and strong systems as the operation grows.

The role blends hands‑on leadership, problem‑solving, and accountability for people, performance, and results in a fast‑paced, growth‑focused environment.

• Lead, Manage, and Accountability (LMA) for the Phoenix Branch
• Operations Management
• Branch Office Management
• P&L oversight for the territory
• Quality customer service and business development throughout the region
• Recruit, Train, and Develop office & field team members

• 3+ years’ experience in a manager/supervisor role
• Demonstrated progression in operations leadership with ownership of people, processes, and results, including accountability for performance and financial outcomes, preferably within construction, property management, facilities management, or a related field
• Experience in the contracting, janitorial, or commercial cleaning industry
• Proven experience with scheduling and dispatching field teams
• Ability to recruit, onboard, train, and develop team members for a growing Phoenix operation
• Direct experience managing HR responsibilities for a local team
• Background in construction or construction‑related environments
• At least three years of operations management experience with small to mid‑sized teams
• Ability to work independently, manage multiple priorities, and make sound decisions without constant direction
• Experience managing budgets and P&L responsibility, with a history of meeting deadlines and financial targets
• Effective communication skills with the ability to work effectively with senior leadership, contractors, vendors, property managers, and subcontractors
• Ability to negotiate with vendors and suppliers and resolve issues quickly and professionally
• Valid Arizona driver’s license with a clean driving record
• Willingness to work flexible hours, including occasional evenings and weekends, based on operational needs

• Experience opening or managing a startup branch or new location
• Existing relationships within the Phoenix construction or property management community
• Experience managing subcontractors and subcontracted work
• Bilingual in English and Spanish
• Exper…