Business Center Branch Manager at PNC Financial Services Group Tempe, AZ

Job Profile

Business Center Branch Manager job at PNC Financial Services Group. Tempe, AZ. Business Center Branch Manager Location Tempe, AZ :
Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Branch Manager within PNC's Retail Branch organization, you will be based in Tempe, AZ at the South Tempe branch. This position is primarily based in a location within PNC's footprint. You manage priorities through planning and execution to drive all aspects of branch performance. You drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.

You create a differentiated customer experience, making banking easy in an omni channel environment. You lead and influence the agenda of a broad range of eco-system partners. You are accountable for risk management and compliance in a complex business environment. You build a high performing team through the attraction, onboarding, coaching and development of branch team members. You lead, plan and execute a branded sales process to achieve sales targets and customer loyalty.

You grow branch revenue through the acquisition and share of wallet growth of consumer and business households and by effectively leading eco-system partnerships. You drive business banking results primarily through business development and community involvement activities. You coach to consultative selling to drive results and enable customer financial well-being. You have foundational understanding of balance sheet and income statement. You lead, coach and ensure the delivery of a differentiated client experience.

You coach team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. You lead effective problem resolution, making banking easy for customers. You connect all of PNC, delivering a seamless customer experience in an omni channel environment. You drive the employee experience. You are responsible for acquiring and retaining talent through effective onboarding, coaching and development.

You make talent development a priority for all branch team members. You ensure employees achieve performance and activity expectations through effective and ongoing performance management. You model PNC values by cultivating and supporting an inclusive workplace. You manage operational, human capital, reputational and business risk. You exercise leadership, authority and sound decision making to mitigate sales practice risk. You ensure compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally
- Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values
- Role models our values with transparency and courage. Enable Change
- Takes action to drive change and innovation that will transform our business. Achieve Results
- Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best
- Raises the bar with every talent decision and guides the achievement of all employees and customers.

• Branch Banking Services
  - Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.
• Delegation
  - Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.
• Digital Awareness
  - Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
• Effective Communications
  - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information,…