Customs Brokerage Supervisor

Job Title:
Customs Brokerage Supervisor

Location:
Tempe, AZ

Pay Range: $70,/Year

We are seeking an experienced Customs Brokerage Supervisor to lead day-to-day customs clearance operations within a fast-paced international shipping environment. This role is responsible for ensuring accurate documentation, regulatory compliance, and timely release of import and export shipments while supervising a high-performing brokerage team.

The ideal candidate brings strong technical knowledge of customs processes, proven leadership experience, and the ability to manage operations efficiently while meeting service and performance goals.

• Oversee customs clearance activities to ensure timely, compliant, and cost-effective movement of international freight
• Review and validate shipping documentation, including commercial invoices, bills of lading, tariff classifications, and valuation data
• Ensure adherence to all applicable U.S. and international trade regulations
• Partner with customs authorities to facilitate shipment releases and resolve clearance issues or delays
• Develop, implement, and maintain operational procedures and service standards related to customs brokerage
• Monitor performance metrics and ensure key operational targets are achieved
• Lead and manage a team of approximately 30 employees, including two direct reports
• Handle hiring, onboarding, training, coaching, and performance management activities
• Allocate work, establish timelines, and ensure consistent application of policies and procedures

• Customs Broker License strongly preferred
• Strong working knowledge of customs brokerage operations and global trade compliance
• Demonstrated experience applying trade regulations, classification, valuation, and documentation requirements
• Proven leadership skills with the ability to train, motivate, and develop teams
• Solid understanding of productivity improvement, cost control, and quality initiatives
• Bachelor’s degree preferred
• 3–5 years of relevant experience, including at least one year in a supervisory role
• Industry or professional certifications may be required depending on scope of responsibility

• Competitive base pay with performance-based incentives
• Annual bonus opportunity
• 401(k) retirement savings plan with company match
• Comprehensive medical, dental, and vision coverage
• Wellness and employee assistance programs
• Tuition reimbursement and career development support
• Generous paid time off starting at four weeks
• Paid leave programs
• Employee discount offerings
• Extensive training and professional growth opportunities

If you are interested in this role and would like to learn more, a recruiter will be in touch to discuss this opportunity. We look forward to speaking with you!