Underwriting Supervisor

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch.

We put people first and treat them like humans, not account numbers.

As an Underwriting Supervisor, you will lead a team of underwriters while driving operational excellence, quality, and performance across the underwriting function. You’ll serve as a coach, mentor, and business partner, ensuring consistent underwriting decisions, exceptional service, and achievement of departmental goals.

Candidates must be flexible to work a Tuesday through Saturday schedule based on business volume. Initially, this will likely involve working occasional Saturday shifts during peak periods or month-end closing. As our operations expand, this role has the potential to transition into a permanent Tuesday through Saturday shift.

• Lead, coach, and develop a team of up to 15 underwriters, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide onboarding, training, and ongoing coaching to both new and tenured team members.
• Conduct regular one-on-one meetings, performance discussions, and semi-annual performance reviews.
• Create and execute development plans to strengthen individual performance and support career growth.
• Interview, hire, and onboard new team members to build a high-performing underwriting team.
• Prepare and deliver performance improvement plans and corrective action when necessary.

• Monitor individual and team performance against key performance indicators (KPIs), productivity standards, and service-level expectations.
• Analyze performance trends and provide actionable feedback to improve results.
• Report team productivity and operational metrics to leadership on a daily, weekly, and monthly basis.
• Monitor attendance and schedule adherence to ensure adequate staffing and operational efficiency.
• Review and approve employee timecards and time-off requests.

• Perform quality assurance reviews to ensure underwriting decisions are accurate, consistent, and compliant with company policies, investor guidelines, and regulatory requirements.
• Provide guidance on complex underwriting scenarios and support escalations as needed.
• Interpret and communicate underwriting policies, procedures, and guideline updates to ensure consistent application across the team.
• Ensure adherence to quality, compliance, and risk management standards.

• Identify opportunities to improve underwriting workflows, increase efficiency, and enhance the customer experience.
• Assist in documenting and maintaining underwriting processes, procedures, and best practices.
• Support the implementation of new processes, technologies, and operational initiatives.
• Partner with leadership to drive continuous improvement efforts and operational excellence.

• Collaborate closely with Sales, Operations, Quality Assurance, Training, and other business partners to ensure a seamless customer experience.
• Communicate underwriting performance, trends, challenges, and recommendations to leadership and key stakeholders.
• Serve as a subject matter expert on underwriting processes, guidelines, and operational best practices.

• Minimum of 5 years mortgage underwriting experience (mortgage or home equity)
• Minimum of 3 years experience in a leadership position
• Ability to meet deadlines and achieve goals
• Strong PC skills, including the Google product line: “Google sheets” and “Google docs”
• Bachelor’s Degree Preferred, but not required
• Must have strong verbal and written communication skills for communication with all levels of staff.
• Must be…