Supervisor Retention

## Supervisor Retention Apply remote type:
Onsite locations:
Tempe, AZtime type:
Full time posted on:
Posted Yesterday job requisition :
JR115203
** Your career has a home here.
** Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work.
** Why join Progress?
** As the demand for professionally managed rental homes continues to grow, so do the opportunities ’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
** Want to learn more?
** Text “Progress Jobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
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* Position Summary:

** The Supervisor Retention is a member of the Property Operations team and works closely with the Manager and Director of Customer Retention to supervise the team responsible for day-to-day property management functions related to Retention and Renewal Percentages.
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* Essential Functions:

*** Supervises team responsible for facilitating administrative property management functions, including but not limited to, organizing, communicating, and maintaining renewal percentages, and assisting with processes.
* Responsible for optimal deployment of customer retention personnel and makes recommendations for enhancing the renewal processes, coverage models, or team configurations in order to maximize renewal percentages.
* Analyzes customer retention performance and creates plans to overcome shortfalls.
* Provides leadership team feedback on areas of concern, recommended process improvements and policy changes.
* Responsible for regular review of policies and procedures relating to customer retention.
* Responsible for training, measuring and maintaining a high degree of customer service and competency level in any resident or market peer interactions, whether over the phone or email, through formal written communication or in person
* Backs Team Leads and supervises management of assigning cases out through the Case Queue
* Handles Customer Retention Leadership inbox along with Manager for backup.
* Assist with quality control and coaching.
* Supervises team/team leads, sets goals and holds people accountable for results
* Works weekend shift rotation, as scheduled, in order to provide support to teams working on the weekend
* Coordinates activities to maximize the efficiency of all processes
* Develops team and is focused on succession plan within group
* Ensures that employees all have goals and receive regular feedback on their performance
* Ensures team adheres to all Progress policies and procedures
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* Qualifications:

*** High school diploma or equivalent required
* Associate or Bachelor degree strongly preferred
* Has a strong understanding of Progress Residential property management operations and can accurately provide answers and explanations to applicants in a user-friendly manner
* Previous property management experience in either the single family or multi-family rental industry
* Working knowledge of MS Word and Excel with the ability to perform basic/moderate formulas in Excel
* Proficiency in Yardi is required with 3-5 years previous work experience in property management using Yardi and Salesforce
* Strong organizational skills with exceptional attention to detail
* Ability to thrive in a dynamic, fast-changing, growth environment
* Fosters teamwork and mutual respect throughout the company
* Maintains regular attendance and excellent punctuality
* Interacts productively in person and through technology with co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities.
* Excellent oral and written communication skills
* Honest, ethical and able to maintain confidentiality in a business setting when necessary and required
** Closing Statement:
** This brief…