Senior Manager, Workforce Planning & Center Ops
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2026-07-30
Listing for:
W. W. Grainger
Full Time
position Listed on 2026-07-30
Job specializations:
-
Management
Operations Management, Project & Program Management, Administrative Management
Job Description & How to Apply Below
W.W. Grainger, Inc. is hiring a Senior Manager, Workforce Management to lead forecasting, scheduling, real-time resource management, and reporting for the Contact Center network.
You will implement standardized WFM practices and build staffing models that meet service level goals while controlling costs. The role oversees a team, partners with executives, and drives continuous improvement and contingency planning across multiple sites to strengthen operational resilience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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