Manager, Threat Protection Services

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals
• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
• Respond to customer escalations and proactively elevate when needed
• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio
• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
• Maintain a deep understanding and up-to-date handle on the evolving threat landscape

• 5+ years of leadership experience in the information security field
• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
• Managed security or consultancy experience required
• Proven leadership ability with a history of successfully motivating and inspiring teams
• Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP)
• Background in security, especially around threat actor tactics, techniques, and procedures
• Outstanding verbal and written communication skills
• Ability to effectively work in a team environment as well as independently.

Demonstrates strong leadership in the information security field, with a focus on talent development, customer satisfaction, and strategic process improvement. Possesses in-depth knowledge of threat protection solutions and the evolving threat landscape.

• Leadership Experience
• Talent Development
• Proofpoint Products Knowledge
• Threat Protection Expertise
• Customer Relationship Management

• Information Security
• Threat Actor Tactics
• Threat Protection
• Security Management
• Process Improvement
• Client Services
• Sales Engineering
• Support Engineering
• IT Operations Management
• Technical Excellence

• Team Leadership
• Mentoring
• Communication
• Motivating Teams
• Problem Solving

• Threat Landscape
• Customer Satisfaction
• Management By Objectives
• Consultancy Experience
• Technical Talent

• Proofpoint Solutions
• Gateway
• TAP
• TRAP