Lease Administration Supervisor

Progress Residential Lease Administration Supervisor

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities 're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

JOB SUMMARY

The Lease Administration Supervisor is responsible for overseeing the daily operations of the Prospect Lease Administration Team. This role involves managing team performance, ensuring key metrics are achieved, and providing motivation, recognition, coaching, and problem-solving support. The Supervisor serves as the primary contact for escalated issues and ensures prospective residents receive exceptional service, aiding them in further escalation as necessary.

Key Responsibilities:

• Team Leadership and Management:
  The Prospective Lease Administrator Supervisor works closely with the Manager and Director of Customer Lease Administration to supervise the team responsible for day-to-day property management functions related to new applicant screening and lease administration.
• Performance Monitoring:
  Track, analyze, and report on team performance metrics, offering feedback and coaching to help achieve or exceed departmental goals.
• Process Improvement:
  Continuously assess and refine systems and processes to boost operational efficiency and enhance both resident and employee experiences.
• Issue Resolution:
  Serve as the primary point of contact for escalated issues, resolving problems and maintaining high service standards.

ESSENTIAL FUNCTIONS

• Lead and manage a team of Prospective Lease Administrators:
  Supervises team responsible for facilitating administrative property management functions, including but not limited to, processing applications for new residents in a timely and accurate manor, processing credit and criminal checks, completing all data entry fields in Yardi to complete application process and generating a lease agreement.
• Drive performance and achieve move-in goals:
  Direct and motivate the team to meet or exceed daily processing KPI's.
• Monitor and maintain departmental metrics:
  Track and analyze daily, weekly, and monthly performance metrics to ensure departmental goals are met and utilize this data to provide feedback and coaching to team members.
• Continuously evaluate and enhance systems and processes:
  Responsible for optimal deployment of customer Lease Administration personnel and makes recommendations for enhancing the application processes, coverage models, or team configurations to maximize application productivity.
• Utilize performance metrics for coaching:
  Leverage performance data to deliver constructive feedback and coaching to team members, aiming to boost individual and team performance.
• Conduct training and quality assurance:
  Responsible for training, measuring and maintaining a high degree of customer service and competency level in any resident or market peer interactions, whether over the phone or email, through formal written communication or in person.
• Ensure legal and regulatory compliance:
  Responsible for regular review of policies and procedures relating to lease administration.
• Assist with special projects:
  Contribute to and support special projects or business assignments as needed, aligning with overall business objectives.
• Foster a high-quality work environment:
  Create and maintain a positive and productive work environment, promoting team morale and performance.
• Serve as a support:
  Handles Customer Lease Administration Leadership inbox along with Manager for backup.

QUALIFICATIONS

• High School diploma or GED required; a Bachelor's degree in Business Administration, Real Estate, Marketing, or a related field is preferred.
• Previous property management experience in either…