Critical Environment Site Manager

Critical Environment Operations Manager – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

As a Critical Environment Operations Manager, you will lead the operations of mission‑critical facilities where downtime is simply not an option. This strategic leadership role puts you at the helm of data centers, healthcare facilities, laboratories, and other specialized environments requiring precise environmental controls and 24/7 operational excellence.

This position is ideal for an experienced facilities leader who thrives in high‑stakes environments and is passionate about delivering operational excellence. You will have the opportunity to shape critical operations strategy, mentor talented technical professionals, and make a significant impact on JLL's mission‑critical facilities portfolio.

• Lead daily operations of critical environment facilities, ensuring continuous performance of building automation systems, power distribution, cooling systems, fire suppression, and security systems that meet stringent client requirements.
• Supervise and develop a team of facilities technicians, maintenance personnel, and shift supervisors by establishing performance standards, providing technical training, and fostering a culture of safety and operational excellence.
• Coordinate with engineering teams to implement preventive and predictive maintenance programs that minimize downtime, extend equipment lifecycle, and optimize system reliability.
• Ensure full compliance with industry standards, regulatory requirements, and client specifications while maintaining detailed documentation of systems, procedures, and incidents.
• Analyze operational data to identify efficiency improvements and cost reduction opportunities, preparing comprehensive reports on system performance, energy consumption, and maintenance activities for senior leadership and clients.
• Manage staffing schedules to ensure adequate 24/7 coverage while optimizing labor costs and maintaining high employee satisfaction.
• Conduct regular risk assessments, develop mitigation strategies for potential disruptions, and oversee emergency response procedures and business continuity planning.

• Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience.
• Minimum 5 years of experience in critical facilities operations with at least 2 years in a supervisory or management role.
• Strong technical knowledge of mechanical, electrical, and control systems in mission‑critical environments.
• Demonstrated experience with building automation systems, power distribution, HVAC controls, and emergency power systems.
• Proven leadership abilities with a track record of successfully managing technical teams in fast‑paced, high‑pressure environments.
• Excellent problem‑solving skills with ability to make critical decisions quickly and effectively under pressure.
• Strong verbal and written communication skills for effectively interfacing with clients, vendors, senior stakeholders, and cross‑functional teams.

• Professional certifications such as Certified Energy Manager (CEM), Facility Management Professional (FMP), Data Center Certified Associate (DCCA), or similar industry credentials.
• Advanced certifications in critical infrastructure management or data center operations (CDCP, CDCE, or equivalent).
• Proficiency in computerized maintenance management systems…