Director Marketing- Strategy

This job posting is anticipated to remain open for 30 days, from 24-Aug-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report () .

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

This role will shape the experience of thousands of advisors and practice teams, millions of client relationships, and the professionals who enable those experiences across the firm. It is an opportunity to influence enterprise strategy, drive innovation grounded in human-centered design and build differentiated experiences that set Edward Jones apart in the marketplace.

We are seeking a visionary and pragmatic leader who treats experience as a strategic business discipline, not a support function. This leader will bring together experience strategy, service design, journey management, research, measurement, and data-driven insight to define what a market-leading enterprise experience looks like and establish the capabilities required to deliver it.

The Director, Experience Strategy will set the vision and strategy for connected ecosystem focused on financial advisors, practice team, and their branches across physical, virtual, digital, and hybrid channels. This leader will establish the frameworks, standards, governance, and operating model needed to translate that strategy into measurable outcomes and sustained enterprise improvement.

This is human-centered, technology powered, enterprise-level work. Research, design thinking, experimentation, and data are the tools. Differentiated experiences, scalable capabilities, and measurable client, associate, and business outcomes are the goal.

The successful candidate will be equally comfortable influencing executive leadership, navigating complex enterprise decisions, and working through the delivery details required to move from strategy to execution. This leader must identify opportunities, create clarity through ambiguity, connect work across organizational boundaries, and build commitment to a shared enterprise experience vision.

Success means helping make Edward Jones the place where advisors choose to start, grow, and ultimately pass on a business, where practice teams are equipped to thrive, where clients receive exceptional value throughout their financial lives, and where the firm’s professionals can effectively deliver and enable those experiences.

• Lead the development and execution of the firm's advisor practice experience strategy, aligned to business objectives and long-term growth.

• Define the enterprise vision and experience principles for advisor practices, ensuring consistency across business priorities, client needs, and practice team expectations.

• Translate unmet needs and emerging expectations into differentiated experience strategies, scalable enterprise capabilities, and multiyear roadmaps.

• Shape the portfolio of enterprise initiatives affecting critical experiences, aligning priorities, investments, and sequencing to the opportunities that create the greatest human and business value.

• Define the operating model, governance, and enterprise capabilities required to activate the experience strategy consistently across business, product, technology, operations,…