General Manager

Kid Strong General Manager

Kid Strong General Managers lead the center, fostering a culture of learning and development for coaches and families. They develop and train the coaching team, build close relationships with members, and deliver key business results such as sales performance and lower member attrition.

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Center Operations

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with Kid Strong families that align with our core values and provide exceptional customer service.
• Oversee center‑level initiatives such as maintenance, training, brand consistency, etc.
• Perform daily, weekly, and monthly cleaning and maintenance of the center; delegate tasks among the team to ensure consistent execution.
• Manage center‑level employee issues and appropriate documentation.
• Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the center’s needs.
• Set and communicate coach schedules using appropriate scheduling and communication platforms.
• Schedule, promote, and sell Kid Strong events, such as camps and parties, to maximize profitability.

Sales

• Maintain flawless lead management by conducting call drives to new and existing leads in the CRM tool.
• Manage sales and delegate responsibilities to the center staff team, including call drives, trial conversion, and event booking.
• Finalize sales and bookings generated through the online self‑sign‑up flow.
• Source and attend local events to increase brand awareness and drive incremental leads and memberships.

Leadership

• Foster a coaching culture—see something, say something.
• Continuously assess and document coaches based on the Kid Strong Coach DNA profile and class quality.
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
• Ensure candidates complete all paperwork to comply with company policy and law.
• Guide coaching candidates through the training process and required evaluations.
• Support ongoing professional development of staff through Learn Upon.
• Lead center‑level staff meetings focused on development, productivity, programming, and product.
• Communicate professionally with co‑workers via Slack and Email, including periodic message checks when not in the center.
• Attend weekly leadership meetings.

Coaching

• Coach students by delivering an evolving curriculum that focuses on brain, physical, and character development for ages from walking to 11 years.
• Create positive interactions with students and families before, during, and after class.
• Understand the “why” behind the Kid Strong curriculum and communicate it clearly and concisely.
• Demonstrate and manage implementation of various programming and curriculum elements.
• Use the KS Coaches App to record and provide data (attendance, awards, etc.).
• Work in a physically intensive environment—coaches may cover multiple miles in a shift, lift and move equipment up to 25 pounds.
• Lead monthly center staff meetings focused on culture, development, product, and performance.
• Approximately 3–5 coaching hours per week.

• Athletic and/or coaching background with experience working with children ages 15 months – 11 years; passion for working with children is non‑negotiable.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through Learn Upon as required by the training team.
• Comfortable speaking to parents/guardians on a variety of topics.
• Prior experience as a pediatric OT/PT is a plus, but not required.
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