Executive Director, Strategic Account Relationship Management

• Drive operational efficiency and organizational value through strategic account relationship management
• Deliver exceptional customer experience through relationship management with key strategic suppliers
• Establish and lead the 3P sourcing framework supporting the overall DS&A strategy
• Execute, manage, and optimize the vendor portfolio to fulfill operational and financial objectives
• Manage integration of assigned third-party supplier relationships, focusing on operational improvements and transformational goals
• Collaborate with strategic account partner leadership to develop business plans and achieve shared objectives and financial goals
• Expand USAA's revenue and external market share
• Consult with stakeholders on vendor strategy, portfolio, business operations, and financial impacts
• Analyze vendor performance data to identify trends, opportunities, and risks
• Provide insights and recommendations for senior leadership's strategic decisions
• Communicate financial analysis, trends, performance, and expense-management updates to senior executives
• Analyze emerging industry and market trends to deepen relationships and develop supplier solutions
• Approve invoices and ensure expenses are accurately validated, coded, and budget-adherent
• Lead business cases and recommendations for supplier value management and partner-based solutions
• Build and lead a team through recruiting, development, retention, coaching, performance management, and managerial activities
• Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures

• Bachelor's degree; OR 4 years of relevant education and/or experience
• 10 years of progressive relationship management, vendor management, or operations experience in financial services, information technology, or related industry
• 4 years of people leadership experience in building, managing and/or developing high-performing teams required
• Proven experience successfully creating and/or leading a vendor relationship management program that includes successful negotiation of high value contracts
• Subject Matter Expert of supply chain management, relevant industry regulations, and operational risk concepts
• Ability to translate the organizational focus and strategic objectives between organizations (internal and third party)
• Demonstrated aptitude to drive results and change across multiple levels of an organization required
• Effective relationship management skills and demonstrated ability to influence decisions at the senior executive leadership levels and key account relationships
• Expert in analytics, strategic planning, and project management with demonstrated experience to effectively prioritize multiple priorities
• Exceptional communications and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
• Travel may be required
• USAA does not provide visa sponsorship; applicants must not need immigration support now or in the future

Demonstrates expertise in vendor relationship management, strategic account management, and operational risk concepts, with a strong focus on driving organizational efficiency and financial objectives. Proven ability to lead high-performing teams and influence senior leadership decisions through effective communication and analytical insights.

• Vendor Relationship Management
• Strategic Account Management
• Operational Risk Management
• People Leadership
• Financial Analysis

• Supply Chain Management
• Contract Negotiation
• Data Analysis
• Project Management
• Strategic Planning

• Relationship Management
• Influencing Skills
• Conflict Mediation
• Communication Skills
• Team Development

• Financial Services
• Information Technology
• Operational Improvements
• Market Trends
• Risk Compliance