Director, Business Process Ownership

• Oversee a team of business professionals responsible for end-to-end ownership of assigned processes
• Guide collaboration with enterprise partners to develop business rules, gather requirements and artifacts, and manage processes
• Capture, document, sustain, and improve assigned processes
• Lead process ownership efforts by identifying process gaps and opportunities, recommending solutions, and monitoring key process performance indicators
• Align with enterprise partners to define and prioritize backlogs, present business cases for funding, and ensure execution
• Define, develop, and evaluate performance metrics and oversee reporting, data, and analytics
• Engage stakeholders to maintain alignment on measures of success
• Identify, diagnose, and resolve business process risks and ensure appropriate controls are documented, sustained, and mitigated
• Collaborate with stakeholders using Agile, Six Sigma, Lean, and Waterfall methodologies to improve or design controlled processes
• Build and oversee a team through recruiting, development, retention, coaching, performance management, and managerial activities
• Stay current with emerging technologies and lead continuous process improvement efforts
• Ensure business risks are identified, measured, monitored, and controlled in accordance with policies and procedures

• Bachelor's degree; OR 4 years of relevant education and/or experience
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
• 3 years of direct team lead, supervisory or management experience
• Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment
• Extensive experience in the application of process management methodologies, standards and policies within a regulated environment
• Knowledge of operational risk management practices
• Organizational agility, with demonstrated ability in developing partnerships across a complex business landscape
• Experience utilizing/implementing Lean and continuous improvement methodologies
• Experience gathering and assessing performance metrics to ensure efficient and effective processes
• Experience managing and leading teams overseeing market research operations, data environments, vendor management, budgeting, risk and controls, and governance processes
• Ability to strategically build and integrate different systems and operations and manage complex processes for stakeholders across different teams
• Experience building best-in-class operating models that balance efficiency with consumer experience
• US military experience gained through military service or as a military spouse/domestic partner
• Must not require visa sponsorship or immigration support now or in the future

Demonstrates expertise in business process management, including the application of methodologies such as Lean and Six Sigma, while effectively leading teams and managing complex processes across diverse stakeholders. Proven ability to develop performance metrics, oversee reporting, and ensure alignment with organizational goals and risk management practices.

• Business Process Management
• Lean Methodology
• Six Sigma
• Team Leadership
• Performance Metrics Development

• Business Process Execution
• Process Engineering
• Operational Risk Management
• Agile Methodology
• Waterfall Methodology
• Continuous Improvement
• Data Analytics
• Performance Assessment
• Process Optimization
• Governance Processes

• Organizational Agility
• Stakeholder Engagement
• Collaboration
• Coaching
• Performance Management

• Regulated Environment
• Market Research Operations
• Vendor Management
• Budgeting
• Risk Controls