Client Service Manager - Gen

ADP is hiring a Client Service Manager
-Next Gen
.

• Are you ready to grow your career and lead a team at an established, respected, global company?
• Are you empathic to client needs, the people you lead, and internal partners to drive success?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You and your team carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of your team's daily activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You have a way with clients and the people that you lead that builds rapport, establishes trust, and shines with professionalism. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun.

Not only can you find a career here but friendships last in a company that values inclusion.

Here’s what you can expect on a typical day:

• Be a Leader. You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.
• Mentor and Train. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support.
• Represent ADP. You will represent ADP as the first level of client‑escalated issues. You'll develop an action plan and oversee resolution efforts for payroll processing. Plus, you will provide direct feedback to associates on opportunities to enhance services provided to clients.
• Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi‑task, change direction, and provide prompt follow‑up. You're a problem solver who can find an answer, or a solution, for time‑sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.

• WFN‑Next Gen experience required
• At least five years of client service experience
• At least three years of people leadership experience

A college degree is great but not required. What's more important is having the skills to do the job.

• Experience noted above, OR
• Military experience – We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through…