Field Operations Manager

Our client is a growing service organization entering an important stage of expansion and is looking for a hands-on Field Operations Manager to help build the structure, leadership, and operating discipline needed for its next chapter. This is an opportunity to take ownership of both field execution and front-office operations, develop a growing team, improve processes, and directly influence how the business scales.

For a leader who enjoys developing people, solving operational challenges, and building systems rather than simply maintaining them, this role offers meaningful visibility and impact.

• Competitive salary based on experience with performance-based bonus potential.
• Company vehicle or vehicle allowance and company phone.
• Paid time off and paid holidays.
• High-impact leadership role with direct influence over people, processes, customer experience, and operational performance.
• Career growth potential alongside an expanding field service organization.

• Lead daily operations across field crews and front-office support teams, ensuring strong coordination from customer intake through service completion.
• Coach and develop technicians, field leaders, and customer-facing office employees while reinforcing clear expectations, accountability, and professional growth.
• Manage scheduling and dispatch strategy, balancing staffing, project requirements, travel, equipment availability, and customer commitments.
• Build and improve SOPs that strengthen workflows across sales handoffs, scheduling, field execution, documentation, and operational follow-through.
• Monitor labor, job costs, productivity, quality, and project performance, taking corrective action when execution or profitability falls short of expectations.
• Partner with sales to evaluate project scopes, capacity, staffing requirements, timelines, and operational feasibility before work moves into production.
• Maintain high standards for safety, workmanship, customer experience, fleet and equipment readiness, and resolution of escalated service issues.
• Use performance data and frontline observations to remove bottlenecks, improve efficiency, strengthen team performance, and build scalable operating infrastructure.

• 3+ years of operations, field service, construction, HVAC, restoration, facilities, or related management experience, including supervision of field employees and multiple simultaneous projects.
• Strong people leadership with demonstrated ability in communication, coaching, employee development, accountability, and conflict resolution.
• Experience managing both field technicians and office, customer service, scheduling, or administrative personnel.
• Working knowledge of scheduling, dispatch, job costing, labor management, quality control, and operational process improvement.
• Experience developing or improving SOPs and coordinating an effective sales-to-operations handoff.
• Strong organizational, prioritization, and problem-solving abilities with the capacity to lead effectively in a fast-moving service environment.
• Comfortable using field service technology, scheduling tools, spreadsheets, mobile applications, and performance reporting to manage operations.
• Experience in HVAC, restoration, commercial services, specialty cleaning, facilities, or another technician-driven service environment is highly valued, with bilingual English and Spanish skills considered a plus.