Implementation Supervisor

Implementation Supervisor

This position requires up to 70% travel across all U.S. markets

Join Med Speed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At Med Speed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

The Implementation Supervisor leads the launch of new logistics operations for healthcare clients, ensuring a smooth and successful go-live. This role partners closely with clients and internal teams to execute implementation plans, coordinate site setup, hire and train local teams, and manage project timelines. They serve as the central point of coordination throughout the implementation process—tracking progress, resolving issues, and adapting to changing needs—while ensuring the local operation is fully prepared to take over post-launch.

• Implement transportation solutions for healthcare systems, clinical laboratories, and blood banks.
• Develop thorough understanding of operations, become an expert on internal operating systems and procedures
• Assist in recruiting and hiring of local management teams, including logistics service representatives
• Conduct training for local management teams and logistics service representatives
• Ensure all team members have completed appropriate training program prior to operational GO LIVE
• Coordinate office, warehouse, and fleet outfitting for new locations
• Complete assigned tasks and projects within implementation plan
• Help with development of resource plan and staff local operation, including management team and logistics service representatives
• Participate in weekly meetings with client to discuss project status
• Track and resolve open issues/questions from client during implementation period
• Effectively interact with corporate departments, including IT, analytics, sales and the call center, throughout the project
• Work with Implementation Manager to ensure project plan is executed and deadlines are met
• Ability to adapt to changing client demands by actively managing any changes and adjusting plans accordingly
• Manage seamless transition after project completion
• Ensure local operations team is ready to assume control of operation
• Assignments may run from week to month-long periods
• Build and nurture a collaborative Med Speed team culture
• All other job duties as assigned

• Bachelor’s degree preferred
• Ability to travel throughout markets up to 70% of the time
• 1 to 2 years logistics or project management experience, implementation experience for service-oriented business preferred
• Excellent written and verbal communication skills, strong interpersonal skills
• Collaborative work style, able to work well within and across departments
• Ability to operate with high energy and flexibility in a fast-paced, team environment
• Detail-oriented with ability to manage multiple projects
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Effective analytical, troubleshooting, and problem-solving skills
• Rational thinker, with ability to remain calm and excel in stressful situations
• Team management; motivate and optimize the performance of team members
• Strong computer skills, Microsoft Office Suite…