Warranty Operations Manager
Listed on 2026-09-14
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Management
Operations Management, Project & Program Management, General Management
Job Purpose
The position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.
Job PurposeThe position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.
Essential Functions Duties and ResponsibilitiesJOB REQUIREMENTS:
- Overseeing and Managing the Warranty Office Duties and team members
- Maintaining communication with the homeowners, sub-contractors, staff members as required
- Problem solving warranty issues presented through the team members, homeowners and ticket system
- Performing all Warranty General office duties
- Serving as internal department quality control
- Responsible for maintaining oversight and execution of warranty procedures
- Responsible for generating reports and monitoring status on department metrics
- Other duties as assigned
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