Assistant Director of Student Advocacy and Assistance

Job Profile:

Administrative Operations Manager 1

Job Family:

Administrative Operations Time Type:

Full time Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile

Summary:

Manages the routine operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management.

Job Description:

Rate of Pay: $66,000 - $73,000 per year; DOEUnder the direction of the Director of Student Advocacy and Assistance, the Assistant Director of Student Advocacy and Assistance provides leadership, supervision, and operational oversight for Advocacy Coordinator Seniors across multiple campus locations. This position ensures the consistent delivery of high-quality student advocacy services, oversees complex and high-level case management, and promotes best practices in student support, crisis response, and case coordination.

The Assistant Director supervises professional staff, provides coaching and consultation on sensitive student situations, and collaborates with university leadership, faculty, staff, and community partners to develop and implement comprehensive support strategies that promote student success, retention, and well-being. The position is responsible for monitoring service delivery, ensuring compliance with university policies and procedures, analyzing trends to improve operations, and fostering a collaborative, student-centered approach to advocacy across the  addition to supervisory responsibilities, the Assistant Director maintains a caseload of complex student cases, provides advanced consultation and training to campus partners, represents Student Advocacy and Assistance on university committees and work groups, and supports divisional initiatives and strategic priorities.

This position is based in the Office of the Dean of Students at the Tempe location and will travel to other locations.

What’s in it for you:

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.

Low-cost health, dental, vision, and life insurance benefits.

Retirement program designed to promote long-term savings and provide income upon retirement.

Paid time for volunteer and professional development.
10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.

Wellness program for preventative health education and screenings.

Disability and leave program for income protection.

Employee assistance for free and confidential behavioral health services.

ASU Discounts to sports/events along with discounts with ASU partnerships.

Currently hiring for the following shift:
Monday – Friday 8:00am - 5:00pm; remote or hybrid schedule is not applicable.

Essential Duties:

Recruit, supervise, coach, mentor, and evaluate Advocacy Coordinator Seniors across multiple campus locations to ensure high-quality performance and professional development.

Monitor for quality assurance, case documentation, and compliance with university policies, FERPA, and applicable regulations.

Serve as the primary point of escalation for complex student situations, providing strategic direction and decision-making support to advocacy staff.

Build and maintain collaborative relationships with university leadership, faculty, staff, and community partners to enhance student support services.

Lead team meetings,…