Supervisor - Bankruptcy

Primary Function

The Supervisor Bankruptcy will oversee a team of Bankruptcy Case Managers and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team.

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Training new hires on all systems of record, investor guidelines and industry standards.
• Training the team on new processes as implemented.
• Use reporting to manage the team and make changes to reporting, as necessary.
• Perform all aspects of personnel management including coaching and annual reviews.
• Act as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Assist with attorney billing and invoice approval.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Make business decisions based on likelihood of recovery versus liability risks.

• Bachelor’s degree, preferred.
• 6+ years of bankruptcy or mortgage service-related experience required.
• 1-2 years of management experience.

• Strong analytical skills.
• Strong organizational skills with attention to detail.
• Strong communication, computer, and research skills.
• Effective in multi-tasking and goal oriented.
• Ability to work on a team or independently with minimal supervision.

All employees are required to have smartphones that meet company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.