Assistant Account Director

Title:

Assistant Account Director

Job Description:

Compensation: $140,000-$160,000 per year

Job Overview The Assistant Account Director will be responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. The individual will maintain and build the relationship between company and the customer or a group of customers.

Roles & Responsibilities To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Operate as the day-to-day point of contact related to all matters specific to the accounts

Develop and manage client relationships ensuring that expected service levels are achieved

Solve conflicts with clients and resolve employee issues quickly and effectively

Meet all client deadlines according to customer needs and objectives

Oversee customer account management and negotiate contracts to maximize profit

Establish budgets with the client and Account Director Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities

Encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Work with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunities

Assist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders

May participate in governance meetings with the vendors and client

Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies

Collaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levels

Support both internal and external regulatory agency inspection reviews

Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate

Recruit, hire, create structure, evaluate, and develop high performing teams

Identify new sales opportunities within existing accounts

Help prepare and give sales presentations to high-level executives

Forecast and track sales results and make annual forecasts

Communicate the progress of monthly and quarterly initiatives to internal and external team members.

Work with managers and supervisors on site to plan, assign, and direct work of employees

Provide leadership/motivation and convey the vision and values of SBM to team members

Some travel may be required

Perform other duties, as assigned

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/or Experience Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.

Equivalent combinations of education and experience will be considered.

Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.

Certificates, Licenses, Registrations May be required to have a valid driver’s license.

Knowledge, Skills, and…