Quality Assurance Specialist , AZ, Tempe

Position: Quality Assurance Specialist Jobs in USA, AZ, Tempe | Rose International Job
Only qualified Quality Assurance specialist candidates located near the Tempe AZ area to be considered due to the position requiring an onsite presence 4 days in office and 1 day remote

Education

Bachelor's Degree (BS) in Business Quality Management or related field preferred

Required Experience

2+ years of experience in quality assurance or similar role

Prior quality assurance auditing or call/chat monitoring experience

Experience evaluating performance against standards or scorecards

Experience providing feedback or coaching to employees

Ability to manage high volumes of work with accuracy and consistency

Technical Skills

Proficiency in Excel Windows 10 and Microsoft 365 Outlook

Experience with Microsoft Forms PowerPoint and data tracking/reporting

Proficiency with quality monitoring tools

Soft Skills

Attention to detail

Communication skills

Coaching and feedback delivery

Time management and self starter mentality

Collaboration

Analytical thinking

Adaptability

Accountability

Strong analytical and problem-solving skills

Excellent interpersonal skills

Preferred Technical Skills

Experience with SAP JDE and i5

High Radius experience is a plus

Knowledge of regulatory compliance standards and best practices

Preferred Experience

Exposure to process improvement or documentation practices

Responsibilities

Complete QA evaluations using MS Forms

Track results in the QA tracker

Communicate outcomes to agents and supervisors

Respond to questions and feedback related to evaluations

Update weekly QA metrics

Hold feedback sessions for agents below target

Support QA documentation and continuous improvement practices

Monitor and evaluate interactions for adherence to quality standards

Collaborate with training teams and management to address performance gaps

Prepare detailed quality reports

Identify opportunities for process improvement

Public Notes

Hybrid role requiring 4 days onsite

Monday through Friday schedule 7:30 AM - 4:30 PM AZ time

High volume workload requiring accuracy and consistency

Extension possible based on business need

• ** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• ** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here
. Should you have any questions/concerns, please contact our HR Department via our secure
website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).