Quality Assurance Analyst

Quality Assurance Specialist

Preferred Education Bachelor's degree (Business, Quality Management, or related field) preferred Required Experience 2+ years of experience in Quality Assurance or a similar role Experience with quality assurance, auditing, or call/chat monitoring Experience performing performance evaluations using scorecards Experience tracking and reporting data and providing feedback Experience working in a high-volume environment while maintaining accuracy and consistency Tech Skills Proficiency with Microsoft Excel Proficiency with Windows 10 Proficiency with Microsoft 365 including Outlook Experience with Microsoft Forms Experience with SAP preferred Experience with JDE preferred Experience with i5 preferred High Radius experience is a plus Proficiency with quality monitoring tools Knowledge of regulatory compliance standards and best practices Soft Skills Strong attention to detail Strong analytical and problem-solving skills Excellent communication and interpersonal skills Coaching and feedback delivery skills Time management skills Collaboration skills Adaptability Accountability Customer focus Continuous improvement mindset Ability to build rapport Responsibilities Monitor and evaluate interactions to ensure adherence to quality standards Perform quality assurance evaluations using Microsoft Forms Track quality metrics and report evaluation results Communicate findings and provide coaching and feedback Develop and implement quality assurance processes and guidelines Maintain quality documentation and support compliance activities Prepare and present quality reports to management and stakeholders Identify process improvement opportunities and recommend solutions Collaborate with training teams and management to improve service quality Review large volumes of data and interactions Manage multiple priorities in a fast-paced environment Support operational efficiency and customer satisfaction initiatives