Quality Assurance Supervisor

About the Team

At Door Dash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service  Quality Assurance (QA) team sits at the heart of that mission—ensuring every interaction reflects accuracy, empathy, and efficiency.

As a QA Supervisor, you’ll lead a high-performing team, partner cross-functionally, and champion process improvements that protect and elevate the customer experience. You’ll serve as the connector between our front-line teams, leadership, and the broader organization, driving insights that shape the future of our service.

Reporting to the Manager, Quality Assurance, you’ll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You’ll investigate complex cases, identify trends, and drive operational excellence, balancing short-term needs with long-term strategy.

• Lead with impact:
  Manage a team of up to 15 QA Auditors, fostering accountability, growth, and collaboration.
• Champion the customer experience:
  Ensure every customer interaction meets our standards of accuracy, empathy, and efficiency.
• Drive problem-solving:
  Surface policy, process, or product gaps from QA findings and work cross-functionally to address them.
• Keep operations on track:
  Allocate resources, manage workflow, and deliver on service-level agreements.
• Measure what matters:
  Define and track KPIs to drive consistent performance and outcomes.
• Balance agility with strategy:
  Deliver rapid improvements while building for sustainable, long‑term success.
• Deep dive into our ecosystem:
  Master Door Dash systems and processes to enable your team and your customers to thrive.

• You have 2+ years of leadership experience, including at least 1 year in quality assurance.
• You’re committed to developing people, coaching, mentoring, and fostering growth while embracing a learner’s mindset yourself.
• You’re data-driven and comfortable analyzing and interpreting data in Google Sheets/Excel to inform decisions.
• You are an operator, translating analysis to actions quickly, testing your hypotheses, and using ‘first principles’ to solve challenging business problems at their root level.
• You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact.
• You embody Door Dash values:
• We are leaders – Leadership is embraced at every level.
• We are doers – We build the future through action and innovation.
• We are learners – We grow every day, no matter our role or tenure.
• We are customer‑obsessed – Our mission to grow and empower local economies drives everything we do.
• We are all Door Dash – Our people make the magic happen, together achieving ambitious goals.

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

Door Dash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and…