Quality Assurance Manager, Commercial Services

Overview

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world's only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

Iridium is seeking an experienced and enthusiastic Quality Assurance Manager, Commercial Services to join our Quality & Process Maturity team. As a Quality Assurance Manager, you'll lead quality and process excellence activities supporting Iridium Business Management System (BMS), including creating, improving, and implementing Quality Assurance and Quality Control processes, definition of metrics, analysis of data, and monitoring of performance. You'll be successful in this role if you are a self-motivated systemic thinker and skilled problem-solver who can translate business and customer requirements into effective processes, measurable outcomes, and actionable improvements.

• Responsible for ensuring commercial services maintain compliance with Iridium's Business Management System (BMS), established processes and customer requirements
• Serve as the primary Quality point of contact for Commercial Services and provide guidance on quality requirements, processes, and best practices
• Lead and facilitate the investigation, documentation, root cause analysis, corrective action, and closure of internal and external Corrective Action Requests (CARs)
• Participate in New Product Introduction (NPI) program reviews and provide Quality oversight to ensure compliance with established processes, quality requirements, and deliverable expectations
  
  Partner with cross-functional stakeholders to develop, implement, and continuously improve Iridium's Business Management System processes supporting assigned programs and business activities
• Analyze existing processes to identify gaps between current and designed performance, assess risks and opportunities, and prioritize improvement initiatives based on business impact
• Ensure quality processes and procedures are well documented to support training, implementation, auditing, and historical record-keeping
• Verify compliance of development and operational deliverables with applicable BMS processes, customer requirements, and regulatory standards
• Develop metrics and reporting methods that transform data into clear, actionable information for stakeholders and leadership to support informed decision-making and continuous improvement
• Conduct and support internal and external quality assurance audits and assessments, covering processes, systems, hardware, software development, and customer deliverables

• Bachelor's degree in Engineering, Quality Management, Business Administration, or related field
• 8+ years of relevant experience in quality assurance, quality systems, process improvement, or a related discipline, preferably within the satellite communications, telecommunications, aerospace, defense, or other highly regulated industry
• Strong background in Software Quality Assurance
• Demonstrated experience developing, implementing, and improving quality management systems, business processes, or organizational management systems
• Experience with root cause analysis, corrective action, and continuous improvement methodologies
• Experience developing and analyzing quality and process performance metrics
• Experience conducting or supporting internal and external audits and assessments
• Excellent communication skills, with the ability to clearly convey products, deliverables, analyses, and/or issues to groups outside of your team or those who are unfamiliar with the topic
• Have confidence and be able to easily build relationships with leadership and colleagues outside of your team
• Have a strong sense of urgency in driving projects to completion and be motivated to achieve outcomes and results
• The…