Shop Systems & Continuous Improvement Specialist

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
** Position Overview
** The Shop Systems & Continuous Improvement Specialist supports the execution of product, process, and equipment testing within the company’s in-house test kitchen. This role supports the design, execution, and analysis of product, process, and equipment testing within the company’s in-house test kitchen and mock shop environments. The Specialist partners with the Manager of Shop Systems and Continuous Improvement to evaluate operational innovations, interpret test results, and provide insights that inform scalable shop systems, workflows, and equipment solutions for the field.

** Key Result Areas
**** Test Kitchen Operations & Support:
*** Maintain operational readiness of the Test Kitchen and Mock Shop to support cross-functional testing initiatives
* Execute daily setup, breakdown, and cleanliness standards for the Test Kitchen and Mock Shop
* Coordinate test environment setup to accurately replicate field conditions and operational workflows
* Monitor equipment functionality and escalate opportunities for improvement or maintenance
* Maintain inventories of ingredients, equipment, smallwares, and testing supplies as directed
* Follow food safety, test kitchen SOP’s, and OSHA guidelines within the test kitchen
* Support scheduled kitchen usage for R&D, Operations, and Training teams
* Assist with basic equipment maintenance, coordination, and calibration scheduling
* Collaborate with Operations, Product Development, Training, and Equipment teams to support testing and operational innovation
** Product and Process Testing Execution:*
* * Analyze test outcomes and identify operational implications for shop workflows, equipment, or processes
* Synthesize testing observations into structured feedback for Operations, Product, and Training teams
* Partner with cross-functional stakeholders to refine testing protocols and evaluation criteria
* Identify operational risks, inefficiencies, or scalability challenges discovered during testing
* Execute product, process, and workflow tests as outlined
* Set up stations to replicate field conditions based on provided guidance
* Support time studies, ergonomic observations, and deviations in testing logs
* Assist with pre-field validation documentation and photo/video capture
* Communicate testing results and insights to stakeholders in clear and actionable formats
** Testing & Validation Support for Broista Centric Solutions:*
* * Assist with in-kitchen testing of equipment, tools, and layouts
* Support voice of the customer efforts by gathering and documenting tester and stakeholder feedback before, during, and after testing following established protocols
* Facilitate voice-of-the-customer insights during testing by collecting, synthesizing, and summarizing feedback from testers and stakeholders
* Translate field feedback into actionable observations to inform product, equipment, and process decisions
* Support mock deployments and controlled trials of equipment and processes
* Flag issues, inconsistencies, or safety concerns to leadership
* Coordinate with vendors as needed
** Operational Insight & Continuous Improvement:*
* * Identify opportunities to improve shop workflows, equipment usability, or testing processes based on observations during testing
* Provide recommendations that support the evolution of shop systems and operational best practices
* Contribute to documentation and knowledge sharing that enables scalable operational improvements  
** Skills*
* * Test planning, execution, and documentation
* Cross-Functional…