Customer Co-worker

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

* $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).

* 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

* Rosters published 4 weeks in advance.

* 15% Co-worker discount

* Subsidised meals and complimentary drinks in our Co-worker restaurant

* Free uniforms provided

* Free Co-worker parking

* Bonus programme (where eligible)

* Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

* Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

* 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional information:

* These roles are 40 or 60- hours per fortnight.

* As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As Customer Co-worker your responsibilities will include, but are not limited to:

* Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.

* Securing that all products passing through the entrance are paid for.

* Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.

* Supporting customers booking their home delivery and collecting their click and collect.

* Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.

* Handling cash and card payments in a reliable, efficient, accurate and friendly way.

* Recording information accurately in the system so we can continually make improvements to the customer shopping experience.

* Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

As Customer Co-worker you are/have :

* A passion for securing the best customer experience possible.

* Excellent communication skills.

* A polite and friendly manner and a 'Togetherness' mindset.

* Able to work closely with your team and other departments or work independently.

* The ability to remain calm when faced with challenging situations.

* Able to prioritise tasks in a fast-paced environment.

* Strong customer service skills, alongside being able to interact with many customers consistently.

* Basic computer and systems literacy.