Sales Associate - Optical Specialist

Job Description

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in‑store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre‑exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on‑brand.

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.

• Assist with patient flow and pre‑exam screenings to support optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.

• Perform finishing work including final adjustments, inspections, and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand‑aligned handoff.

• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.

• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Strong multitasking, time management, and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0)
• Support store team in shared goals (Required)

• Health & dental insurance
• 401(k) retirement savings plan
• Flex spending account
• Generous paid time off & company holidays
• Parental leave
• Employee eyewear discount

• Training programs:
  Develop your skills and knowledge with our comprehensive training offerings.
• Educational courses:
  Gain access to courses that support both your personal and professional development.
• Internal promotions:
  We emphasize career advancement from within, so you’ll have opportunities to grow with us long‑term.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.