Floor Leader

Summary

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: "To create the most enjoyable shopping experience possible for our Guests." This role performs a variety of sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays, pulls, register procedures, and routine cleaning of facilities. The LIT and Floor Leader works directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, and provide leadership.

This description outlines the general nature and level of work performed by teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests with a friendly, engaging attitude and consistently provide legendary service.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
• Anticipate and fulfill guests’ needs by suggesting additional items and creating a wardrobe experience.
• Demonstrate products utilizing product knowledge and sales education, consistently sharing that knowledge and education with the team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, while seeking opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales‑per‑hour, average sales, and total net sales goals set by store management.
• Provide legendary service throughout the store in the front 5, sales floor, fitting rooms, and the register area.
• Be knowledgeable of all exchange and return procedures and exhibit the ability to turn them into a showmanship opportunity.
• Fill out and effectively use the SPG daily to accomplish goals.
• Meet or exceed performance standards in all Buckle business builders and guest loyalty categories.
• Investigate and navigate how to expand guest selection through inventory manager, advanced product search, iPad apps, etc.
• Maintain and build good guest relationships to develop a client‑based business.
• Lead by example with a high level of showmanship, excellent customer service, and attentiveness.
• Recognize and communicate guest levels with the team.
• Passion for asking business‑driven and showmanship questions to managers, team leaders, and teammates.
• Coachable – allow managers to educate in their sales presentation.
• Consistently perform leadership actions and maintain high standards, whether or not the manager is present.

• Consistently recognize recruiting opportunities using Jobs & Careers cards, email referrals, and teammate recommend programs.
• Develop skills and assist in leading, directing, motivating, and educating new teammates to meet Buckle’s accountability, shift orientation, loss prevention, and sales presentation standards daily.
• Maintain a positive attitude at all times to create a positive floor culture.
• Demonstrate personal dress code and coach teammates and leaders on the latest fashion.
• Participate effectively in daily setup, training, impacting, and reviewing while utilizing the Performance Tracker.
• Motivate teammates to initiate and complete daily tasks.
• Passion for demonstrating, coaching, and influencing results of denim showmanship and denim fit cards through teammates and guests.
• Create and develop results in the department and balance all DM actions within the segment while completing the mid‑week check‑in.
• Demonstrate leadership actions during the segment:
  • Awareness of guests in the store and ensuring they are being helped.
  • Demonstrate how to get the guest involved with product.
  • Be vocal and continuously update fellow leaders and the team.
  • Responsible for getting guest names.
  • Understand and work the guys…