Retail Store Manager

Overview

KUIU is obsessed with engineering the world's most innovative performance hunting gear. We pursue a vision for hunting gear that pushes the boundaries of performance, ultralight weight, and technology development. KUIU lives that vision every day with our customers and employees. As a direct-to-consumer brand, KUIU aims to be on the leading edge of creating compelling digital experiences that deliver high user satisfaction, engagement, and conversion while delivering great insights to guide real-time decisions across the business.

The right candidate for this role will have a bias for action and problem-solving that reflects the real-time needs of a customer-obsessed brand committed to delivering results every day.

Role Summary

As the Retail Store Manager at KUIU, you will be responsible for overseeing the daily operations of our flagship retail store. Your primary focus will be to drive sales, enhance customer satisfaction, and ensure the store operates smoothly. You will lead a high-performing team, foster a culture of accountability and growth, and play a key role in delivering store-level results.

KUIU seeks an experienced retail professional with experience. Reporting to the Director of Store Operations, this role will:

• Lead, recruit, train and develop a high-performing team of assistant managers, leads and sales associates
• Provide structured coaching, performance management, and succession planning to drive team effectiveness and engagement
• Foster a culture of accountability, continuous improvement, and customer obsession

• Deliver a premium, consultative in-store experience that reflects KUIU’s technical expertise and brand values
• Proactively resolve escalated customer concerns and implement improvements to enhance the overall shopping experience

• Own store layout, visual merchandising, and product placement to maximize sales and ensure alignment with brand standards
• Maintain a visually compelling, organized store environment aligned with company standards
• Manage inventory control processes, including product assortment monitoring, cycle counts and stock replenishment
• Partner with cross-functional teams to maintain optimal stock levels and minimize shrinkage
• Ensure smooth day-to-day store operations, maintaining high standards of cleanliness, safety and compliance with company policies and regulations

• Drive store sales performance by executing company initiatives and collaborating with marketing and e-commerce teams
• Identify opportunities to increase foot traffic, conversion rates and average transaction value
• Use sales data and KPIs to inform decision-making and improve performance; provide clear reporting and actionable insights to senior leadership

• Monitor local market trends, events, competitor activity, and customer behavior, sharing insights with senior leadership
• Develop and implement strategies to drive continuous improvement, innovation and business growth

• Proven experience as a Retail Store Manager or similar leadership role within a performance-driven retail environment
• Strong knowledge of retail operations, sales strategy, and customer experience principles
• Excellent leadership skills, with the ability to motivate and inspire a team
• Exceptional interpersonal and communication skills to interact with customers, employees, and corporate office partners
• Results-oriented mindset with a focus on achieving targets and driving business growth
• Ability to adapt and lead through change as the business and systems evolve
• Proficient in using point-of-sale (POS) systems and other retail software applications, e.g., Shopify, Net Suite
• Flexibility to work weekends, holidays, and extended hours as business requires

• Strong leadership presence and the ability to inspire teams
• High level of accountability and integrity
• Strong conflict resolution and interpersonal skills
• Empathy and active listening skills
• Ability to manage competing priorities in a fast-paced environment; strong verbal and written communication
• Highly self-motivated with a commitment to continuous improvement
• Flexibility and openness to change