Retail Sales Associate

Tempe, 1719 E Southern Ave, Tempe, AZ 85282, USA

Sales Associates at Dunn-Edwards deliver customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping the sales floor stocked with merchandise, organizing the sales floor and stock areas, and building trusted partnerships with painting professionals. Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions.

The Sales Associate is responsible for upholding Dunn-Edwards store vision of fast and reliable service, ensuring the store is well stocked and maintained, and continuously learning through the Dunn-Edwards Learning Network and certification programs to better answer questions and make recommendations.

• Make a connection with customers, ask questions about their project, then give options and advice on meeting those needs.
• Ensure product delivery meets Dunn-Edwards’ and customers’ quality and service expectations.
• Conduct yourself in a professional manner – always acting as a positive extension of the Dunn-Edwards brand.
• Efficiently take customer orders through email, phone, or in-person and process them through point-of-sale.
• Adhere to company safety standards at all times.
• Clean and maintain all areas of the store and equipment as assigned.
• Assist with maintaining proper merchandise inventory levels.
• Communicate clearly both written and verbally.
• Stock and merchandise products according to planogram.
• Meet expectations of core competencies: customer focus, attention to detail, problem solving, initiative, and teamwork.
• Additional duties as assigned.

This job does not have supervisory responsibilities. There are no subordinate supervisors reporting to this job.

Four years of high school with diploma or GED equivalent; or an equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees; read and write English for safety purposes.

Ability to add, subtract, multiply, and divide in all units of measure; use whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs; operate a point-of-sales system and complete cash transactions with financial accuracy.

Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

None.

This job requires general computer knowledge, mathematical experience, and customer service skills.

Store and outside sales positions may require lifting items from 5 to 75 pounds, using electronic equipment such as computers and point-of-sale devices, driving a large delivery truck or vehicle, climbing ladders, walking on uneven surfaces, interacting face-to-face or by telephone, using a respirator, and standing for extended periods.

Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm. Workdays vary depending on location; some are open 7 days per week.

• Driver’s License

Dunn‑Edwards is an Equal Opportunity Employer, M/F/D/V.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.