Sales Support Specialist

Company Description WPG Americas Inc., headquartered in San Jose, CA, is a member of WPG Holdings, the No. 1 global semiconductor distributor and the largest electronics distributor in Asia. Since 2007, WPG Americas has served as a franchised partner to leading technology companies in semiconductors, passive components, electromechanical, interconnect, display, data storage, IoT/M2M, and lighting solutions. The company supports a diverse customer base, including contract manufacturers, original equipment manufacturers, and value-added resellers.

WPG Americas focuses on providing total solutions through strong design engineering services, a focused product portfolio, and consistent, high-quality service. As part of WPG Holdings’ global network of 6,000 staff and over 120 sales offices, team members benefit from an international, growth-oriented environment.

Role Description

• Deliver exceptional customer service and provide day-to-day support to the sales team.
• Manage customer open order reports.
• Accelerate processing of purchase orders to ensure timely delivery of customer orders.
• Maintain and analyze the quote log to track performance metrics, including wins and losses.
• Update and monitor backlog reports to ensure accurate order status visibility.
• Communicate professionally with customers via e-mail and phone when needed.
• Coordinate calendars, manage e-mails, and schedule meetings for the team.
• Create and format presentations, reports, and business correspondence.
• Perform accurate data entry, including order entry, expediting, and margin verification.
• Support special projects and additional tasks as assigned by management.

Qualifications

• 2+ years in Customer Service or Order Management, ideally in electronics distribution, manufacturing, or B2B supply chain.
• Strong communication skills-clear, concise, and professional (written and verbal).
• Proven ability to manage high-volume e-mails/calls while maintaining accuracy and composure.
• Problem-solver with keen attention to detail and customer-first mindset.
• Proficiency in Microsoft 365 (Outlook, excel, Teams); capable of spreadsheet and order templates.