Lead Supervisor I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implements individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals / KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels and holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with company policies and procedures in addition to store operational procedures.

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in absence of leadership team.
• Champions company resources to support a healthy work environment for internal customers.

• 1+ years of equivalent experience in managing a competitive retail space at the lead supervisor level.
• Can bend, reach, stretch, lift, carry and move at least 25 pounds (up to 50 pounds at times).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.

• Courage
  :
  Doesn’t hold back necessary feedback; provides current, direct, complete, and actionable positive and corrective feedback; lets people know where they stand; faces people problems directly; not afraid to take negative action when needed.
• Creativity
  :
  Generates new and unique ideas; connects previously unrelated notions; appears original and valuable in brainstorming.
• Customer Focus
  :
  Dedicated to meeting expectations of internal and external customers; uses customer information for improvements; acts with customers in mind; builds trusted relationships.
• Dealing with Ambiguity
  :
  Handles change; shifts gears comfortably; acts without full picture; not upset when things are unknown; manages risk and uncertainty.
• Drive for Results
  :
  Exceeds goals; consistently top performer; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably.
• Learning on the Fly
  :
  Learns quickly; versatile; open to change; analyzes successes and failures; experiments to find solutions.

• Strategic Agility
  :
  Sees ahead; anticipates future consequences; broad knowledge; future‑oriented; paints credible visions; creates breakthrough strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks; holds frequent…