Sales Development Representative

Overview

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit  to learn more.

As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision makers. You’ll connect with prospects using all communication channels (phone, email and social media).

In addition, you’ll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career!

This position reports to our Director, Sales Development and is based in our Tempe, AZ Office.

• Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email.
• Consistently meet or exceed quota of sales qualified opportunities for Dialpad’s Account Executive team.
• Embrace a growth mindset by prioritizing sales enablement activities.
• Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
• Learn to navigate through sales tools such as Salesforce, Zoom Info, Outreach, Sales Navigator and Dialpad.
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities.

• 1+ year of experience in a Sales Development or similar customer-facing role.
• Efficient, organized and detail-oriented.
• Highly motivated and committed to achieving success, both individually and within a team.
• Excellent verbal and written communication skills and confidence.
• Demonstrated sense of curiosity, motivation and resourcefulness.
• Experience in SaaS sales preferred.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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