Meeting and Events Sales Specialist

Overview

SUMMARY Sales professional responsible for handling prospective Meeting & Events clients from first inquiry whether directly from the client, through a Travel Agent or through other sources of lead generation.

EDUCATION and/or EXPERIENCE High school diploma and a minimum of two years of hotel or resort experience working with groups, five years of group and incentive sales experience and working knowledge of Salesforce.

• The Meetings & Events Sales Specialist will share responsibility within the department for the generation of sales to achieve the department budgets.
• Responsible to verify and qualify potential leads. Negotiate rates, function space and amenities with client.
• Ability to effectively communicate and trouble shoot with meeting planners, corporate buyers, travel agents and direct clients to fulfill their individual travel and event needs.
• Communicate efficiently, effectively and professionally to clients, Business Development Managers and resort teams to ensure timely response to perspective clients.
• Generate incremental revenue by selling specialized packages and additional amenities in accordance with company standards.
• Responsible to prepare and present formal quotes to the client within 24 hours unless special circumstances exist.
• Follow-up on all quotes within department set guidelines to clarify any questions and makes attempt to close the sale.
• Maintain and document all sales activities, notes, and account information in Salesforce.
• Arrange group or buy out customer site inspections prior to contract, as well as tours and luncheons when the Business Development Manager is unavailable or when the need arises.

Bilingual (French/English) preferred SPANISH a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Must have the Ability to incorporate teamwork into daily activities and communications to ensure all members of his/her department are updated on the progress of each potential transaction as well as all aspects of relationship management. Must be able to manage client expectations while insuring the yield required by revenue management. Must have customer service skills to ensure flexibility so client feels CM is easy to do business with.

Must use strong judgment if exceptions to terms are requested and escalate to Manager for review. Must be able to daily interact…