Tempe Account Representative- SCC VAR

Overview

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed.

We're proud to share our story and Make Amazing Happen at CDW.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW s AI Applicant Notice.

The SB VAR Representative role will work with identified reseller accounts who are primarily buying goods from CDW with the sole purpose of reselling these goods to end user customers. This role will be responsible for managing our Small Business reseller portfolio through inbound/outbound call activities. The SB VAR Representative s primary duty and responsibility is to respond professionally to inbound phone calls and web inquiries for reseller customers.

The VAR Representative s responsibility is to qualify opportunities to ensure that they are addressed by the correct CDW resource and segment and respond to the customer s needs while being a strong ambassador of the CDW brand.

• Receive and process all web orders and inquiries from SCVC and unassigned customers.
• Handle all customer follow-ups on ETA s, returns and general account management duties.
• Understand and maintain partner restrictions on resale of products by working closely with contacts from Product and Partner Management, Partner Specialists, Partner Brand Managers or other relevant stakeholders.
• Receive and process all web orders and inquiries from RSLR and unassigned customers.
• Ensure metrics and other performance goals are met.
• Continuously develop and enhance sales skills, system skills, technical skills and customer service skills through on-going training.

• High School diploma or equivalent (Some college preferred)
• 1 year of call center experience
• 1 year of sales experience
• Possesses excellent written and verbal communication skills - vocabulary and articulation
• Advanced computer skills - experience with Microsoft (Excel and Word)
• Demonstrable organizational and time management skills - ability to multi-task in an ever-changing environment
• Ability to solve problems and resolve conflict directly in multiple communication channels
• Strong Math Skills
• Must be able to work independently and in a team-oriented environment
• Proven ability to multitask and balance multiple priorities in an ever-changing environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
• Strong interest in sales
• Proper written and phone etiquette

Pay range: $18.27 - $24.42/hour depending on experience and skill set. Annual bonus target of 10% subject to terms and conditions of plan. Benefits overview:  Salary ranges may be subject to geographic differentials.

We make technology work so people can do great things.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.