Inside Sales Representative - HCM Mid-Market

HCM Inside Sales Representatives (ISRs) are inside account and quota owners. ISRs are responsible for prospecting, owning the end‑to‑end sales cycle, and closing business remotely from our HCM Inside Sales Hub. They engage with prospects via phone, email, or other virtual channels to effectively close deals and meet sales targets. This role exclusively sells HCM products in the mid‑market (10‑49 employee segment.)

Work in‑person at the sales hub 5x per week.

• Accountable for the end‑to‑end sales cycle from prospecting, qualifying, demonstrating, and closing business to achieve quota.
• Engage in outbound prospecting to identify and qualify potential clients and referral sources using various methods such as cold calls, direct mail, emails, video calls, social media outreach, seminars, demonstrations, and other marketing initiatives guided by Sales management. This process also involves following up on leads to assess opportunities and build a robust pipeline.
• Present Paychex products and services to final decision‑makers and end users within the prospect universe.
• Evaluate customer needs and interests, identify suitable products, and direct inquiries to the appropriate party when necessary.
• Complete and submit accurate new business paperwork and activity reports by agreed‑upon dates set by sales management.
• Use technology tools to track activities and forecasts.
• Continually develop knowledge of technical, competitive, and sales skills to represent the HCM sales organization. Demonstrate a comprehensive understanding of sales forecasting and the foundational principles of Paychex and Human Capital Management (HCM).
• Project a positive image in representing Paychex to clients and the community.

• High School Diploma – Required.
• Bachelor’s Degree – Preferred.
• Minimum 1 year of inside sales experience.
• Minimum 2 years of sales/selling experience.
• Experience in sales forecasting, problem solving, professionalism, inside sales and sales prospecting preferred.
• Familiarity with customer relationship management, Salesforce, and go‑to‑market strategies preferred.
• Self‑starter and strong communication skills.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• Comprehensive rewards package including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) with employer match, adoption assistance, financial assistance, and more.
• Paid time off, company holidays, culture days, and other work‑life balance programs.
• Award‑winning training and development programs.
• Diverse and inclusive workplace culture.
• Paid time off for volunteerism and support for community initiatives.

Note:

The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.