Ticket Service and Retention Consultant

Ticket Service and Retention Consultant

Campus:
Tempe
Time Type:
Full time
End Date:
June 3, 2026
Job

Requisition
Job Profile:
Athletics Operations Specialist 2

Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.

The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and dedicated sales candidates to work within the high‑energy environment of a Collegiate Ticket Sales Office. The primary responsibility is to retain season tickets and sell group ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources for the ASU Athletic Department in adherence with NCAA and Big 12 rules and regulations, Arizona Board of Regents, University and Department of Intercollegiate Athletic policies.

• $42,000 annually; plus commissions

• Retain current Season Ticket Holders by building relationships through frequent touchpoints
• Provide excellent customer service to Season Ticket Holders
• Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service
• Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add‑ons
• May meet with existing clients/prospects and tour the facilities with the goal of procuring sales
• Maintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system
• Work home games, performing various ticket service duties throughout the game
• Monitor Season Ticket Holder attendance and usage
• Respond to inbound sales calls, respond to inquiries and provide information as requested
• Develop and manage a business network for future sales prospects through leads and referrals
• Maintain knowledge of ticket plan programs as well as ticket holder preferences
• Additional responsibilities as assigned by the Service and Retention Team Lead

• Proficiency in Microsoft Office products (Word, Excel, Access and Outlook)
• Ticketing knowledge preferred but not required
• Working knowledge of CRM systems, specifically Sales Force
• Demonstrated knowledge of the practices, methods and techniques of sales and upselling
• Demonstrated knowledge of ASU athletic programs
• Demonstrated knowledge of the standards and techniques of customer service
• Skill in clearly communicating ticket program benefits to close a sale
• Skill in developing and nurturing a network of sales leads and prospects
• Experience in delivering sales presentations to various audiences
• Ability to meet established sales quotas and/or promotional objectives
• Evidence of effective verbal communication skills
• Ability to organize and prioritize tasks
• Experience in using a positive attitude and great work ethic
• Ability to work well within a team environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse, and using a telephone
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
• Communicate to perform essential functions
• May be required to work extended hours (nights, weekends and possibly holidays)
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals