Sales Operations Manager at iTTempe, AZ

Sales Operations Manager – iT1, Tempe, AZ

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated individual to join our growing team as a Sales Operations Manager! iT1 has been recognized by the Phoenix Business Journal's Best Places to Work in Arizona for over a decade, a testament to the great team and culture we have here.

We are seeking a driven and detail-oriented Sales Operations Manager to serve as the operational backbone of our sales organization. This role is responsible for equipping the Sales team with the tools, processes, training, and reporting needed to operate at peak performance.

• Quote & proposal support—assist with quote creation, accuracy checks on pricing/configurations, and maintain templates to improve turnaround.
• Conduct regular assessments of the end-to-end sales process to identify inefficiencies, bottlenecks, and areas of underperformance across the full sales cycle.
• Document findings and build prioritized improvement plans in collaboration with sales leadership, translating process gaps into actionable initiatives with clear owners and timelines.
• Track progress against identified improvements, reporting on outcomes and adjusting recommendations as the business evolves.
• Develop and distribute regular weekly and monthly reporting packages to sales leadership covering key operational metrics such as rep productivity, order accuracy, quote turnaround time, and escalation volume.
• Respond to ad-hoc reporting requests from the sales team to support deal execution and day‑to‑day decision‑making.

• Own onboarding for new sales hires, ensuring ramp‑ready proficiency in tool access (partner portals, SharePoint navigation), order placement processes, quote generation, special pricing workflows, and new client onboarding procedures.
• Develop and maintain comprehensive sales playbooks, process guides, and enablement materials that are regularly reviewed and updated.
• Deliver structured training programs for new and existing sales team members to close process gaps and drive consistency.

• Build and maintain dashboards and reports that provide real‑time visibility into sales performance, pipeline health, and forecast accuracy.
• Track lead conversion rates, source performance, and pipeline contribution on a weekly and monthly basis.
• Analyze trends to surface actionable insights for sales and marketing leadership, optimizing lead generation and qualification efforts.
• Provide regular reporting packages to sales and marketing leadership on a cadenced basis.

• Serve as the primary point of contact for sales tool‑related issues, enhancements, and user support.
• Manage and optimize lead‑management platforms (primarily Salesforce) and associated integrations.
• Identify process bottlenecks and recommend tooling or workflow solutions to improve team efficiency.
• Maintain and oversee a dedicated order escalation distribution inbox to ensure timely resolution of support requests.
• Evaluate and recommend new tools or AI/automation capabilities for lead enrichment, scoring, and routing.

• Act as the primary bridge between Marketing, Sales, and Revenue Operations—ensuring consistent communication and shared accountability.
• Provide structured feedback to Marketing on lead quality, campaign effectiveness, and funnel performance.
• Support alignment between inbound and outbound lead strategies to ensure a seamless prospect experience.
• Ensure clean handoffs and alignment on lead management, customer lifecycle stages, and strategic initiatives.
• Support ad‑hoc projects and strategic initiatives as directed by sales or revenue leadership.

• Manage the post‑lead lifecycle within Salesforce, for events, campaigns, and webinar‑sourced leads.
• Route qualified leads to the appropriate sales reps or teams based on territory, product line, or vertical assignment.
• Monitor lead follow‑up activity and hold sales accountable for timely engagement with assigned leads.
• Track and provide ROI reporting to sales leadership team.