Business Development Representative - Enterprise West

# Business Development Representative - Enterprise WestGenesys

AZFull-Time Jun 05, 2026

Information Technology##

Job Description Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
** Position:
Business Development Representative – Enterprise West
** As a Business Development Representative, you will play a critical role in driving pipeline growth across strategic Enterprise West accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments.

You will focus on
** new logo acquisition, customer expansion, cross-sell, and upsell opportunities
** across the Enterprise West territory. Partnering closely with Account Executives and cross-functional teams, you will execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives.
** What You'll Do:
*** Drive strategic outbound prospecting across Enterprise West accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, Linked In, events, and campaigns)
* Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
* Identify, engage, and build relationships with senior decision-makers and influencers
* Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
* Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
* Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
* Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
* Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
* Consistently generate qualified pipeline aligned with territory revenue targets
* Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
* Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates
*
* What You Bring:

*** 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
* Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
* Strong understanding of the Enterprise West territory
* Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
* Strong business acumen, curiosity, and strategic thinking
* Excellent communication, organization, and time-management skills
* Experience with Salesforce, Linked In Sales Navigator, and modern sales engagement tools
** Why Genesys:
*** Join a global leader in Customer Experience (CX) and cloud technology
* Be part of a high-performing Enterprise West team with strong market opportunity
* Competitive compensation with performance-based incentives
* Clear career progression within a global sales organization
* Collaborative, diverse, and inclusive team environment
** About Genesys:
** Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud

TM is the AI-Powered Experience Orchestration…