Senior Trainer

Job Description - Senior Trainer (04B77)

Senior Trainer

The Senior Specialist, Sales Effectiveness & Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors.

Onboard and develop high‑performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact.

Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue‑generating behaviors. Included, building revenue‑based ROIs to show the real value of the enablement mechanisms.

Provide targeted coaching support and real‑time feedback, leveraging sales quality insights to refine seller skills and optimize performance.

Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes.

Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics.

Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data‑driven approach to learning.

Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers.

Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales.

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Multilingual requirement for Latin America (English, Portuguese and/or Spanish).
• Sales training & coaching:
  Proven ability to develop and facilitate engaging sales training programs.
• Sales quality analysis:
  Experience in monitoring, evaluating, and optimizing sales interactions for improved performance.
• Inside sales & contact center knowledge:
  Deep understanding of sales dynamics, performance drivers, and revenue growth strategies.
• Sales & performance tools:
  Familiarity with LMS, CRM, quality monitoring systems, and sales enablement platforms.
• Microsoft 365 / Google Workspace:
  Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc.
• Instructional design & learning methodologies:
  Experience with Bloom’s Taxonomy, action‑oriented learning outcomes, and adult learning principles including the AGES model.

• Ramp time acceleration:
  New hires reach proficiency faster, demonstrating measurable business impact.
• Sales effectiveness growth:
  Continuous improvement in seller confidence, conversion rates, and customer experience.
• Data‑driven coaching support:
  Training is directly informed by sales quality insights, driving higher performance.
• Seamless collaboration:
  Alignment between Sales, Quality, Operations, Analytics, and other enablement teams ensures a holistic approach to seller success.

TTEC is proud to be an equal‑opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves  a global company, we know diversity is our strength.

It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their own unique way.