PAC Account Manager

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe.

As a PAC Account Manager for Quorum’s Political Action Committee (PAC) product line, you will drive product adoption and build Trusted Advisor relationships with your PAC customers. You will manage a large and diverse portfolio of accounts, working to achieve business goals and program impact for your customers while driving retention and revenue growth for Quorum through renewals and expansion efforts.

This role will be responsible for ensuring an optimal customer experience, fostering positive outcomes, and identifying opportunities to expand the use of Quorum’s PAC solutions.

Responsibilities

• Client Relationship Management:
  Build and maintain strong, long-lasting relationships with PAC customers by understanding their needs, business objectives, and challenges as their Trusted Advisor.
• Customer Success:
  Ensure PAC clients fully utilize our platform and achieve measurable outcomes; provide training, coaching, and guidance to help them derive maximum value from our products.
• Account Growth:
  Identify, sell, and close opportunities to expand the use of Quorum’s PAC solutions within your portfolio.
• Issue Resolution:
  Serve as the primary point of contact for PAC customer issues, coordinating with other Quorum teams to ensure timely resolution and client satisfaction.
• Retention:
  Proactively minimize churn by addressing customer concerns, demonstrating value achievement, and fostering loyalty and advocacy among PAC customers.
• Reporting & Analysis:
  Monitor account performance, track key metrics, and prepare reports for clients and internal stakeholders to highlight successes and identify areas for improvement.
• Collaboration:
  
  Partner with teams across Revenue, Product, and Dev Engineering to align on customer strategies, feedback, and opportunities for product enhancement.
• Market Intelligence:
  Stay informed about industry trends, competitors, and emerging technologies to better serve PAC clients and identify new opportunities.

• 2+ years of experience working with a Political Action Committee (PAC), a PAC software vendor, a PAC services provider, or in a fundraising/political role (required).
• Proven track record of building Trusted Advisor relationships with customers or stakeholders.
• Confident in running customer meetings with C-Suite executives to articulate value and define customer goals for their Quorum software.
• Advanced understanding of all Quorum PAC-related products and a strong ability to exemplify the team’s purpose.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Track record of driving customer value that results in retention and expansion, including successfully executing turnarounds on high-risk accounts.
• Demonstrated ability to build loyal brand advocates willing to provide references and referrals.
• Passion for technology and teaching others how to leverage it to achieve their goals.
• Empathy for others’ unique situations, naturally channeling it into advocacy.
• Commitment to building and maintaining a diverse and inclusive team environment.
• Excitement about having a positive impact on politics, with possible experience on political campaigns.

• We’re responsible for ensuring that clients have an amazing…