Inside Sales Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for customer complaints, inquiries, and correspondence, including requests for quotes, purchase order entry and changes, and expedite requests
• Communicate with customers and sales representatives in a timely, professional, and solutions-oriented manner on all issues
• Handle direct sales activities and provide support to both direct and indirect field sales teams
• Collaborate with Marketing, Sales, and Product Line Team Leaders to develop accurate responses and proposals for customer requests
• Ensure full compliance with Radiall company policies and Inside Sales procedures
• Retrieve, calculate, and communicate pricing using established price lists, databases, and approved pricing tools
• Utilize internal systems and databases to provide order status updates, catalogs, basic cross-references, and product information
• Organize, maintain, and update customer records to ensure high order capture rates and maximum data accuracy

• Bachelors Degree
  • Experience may substitute for some of the above education
  • Intermediate-Level: 3+ years of relevant work experience with a strong level of specialized knowledge

• Manage customer purchase orders (POs), including order entry, review, changes, and follow-up
• Compute rates, ratios, and percentages; interpolate pricing using existing data, price lists, and approved tools
• Conduct detailed analyses aligned with customer needs, including order review, offers, contract review, customer requirements, complaints, and technical inquiries
• Analyze activity data and key indicators to support decision‑making and continuous improvement
• Gather and maintain marketing intelligence by collecting accurate information on competitors, market trends, current vendors, and potential customers
• Develop and maintain strong customer relationships through active listening, focused engagement, and thoughtful follow‑up questions
• Negotiate contracts and pricing with customers in alignment with company guidelines and objectives
• Maintain up-to-date knowledge of current product standards and performance levels
• Utilize MRP systems to support production planning, scheduling, and inventory control
• Apply industry knowledge related to Radiall’s markets and designated customer segments
• Deliver high-quality customer service by responding promptly to customer needs, addressing concerns, and managing expectations effectively
• Use ERP systems (SAP) to support order management, pricing, planning, and reporting activities