Call Center Representative

Location: Phoenix, AZ

Company: Optum Home Solutions

About Us: Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry, offering custom bath remodeling services that are attractive, durable, and maintenance-free. We are committed to enriching lives through quality home improvements.

We are seeking a Call Center Representative to join our team in Phoenix, AZ. The role involves engaging with homeowners via telephone to set up qualified appointments for free consultations, inputting lead information, updating reports, and managing inbound calls from advertisements. This position offers an opportunity to earn a substantial income and make a positive impact by helping homeowners improve their homes.

• Deliver scripted pitches to homeowners and adjust them to meet individual needs
• Handle questions and objections from homeowners
• Gather and input homeowners' information including names, addresses, and phone numbers
• Schedule appointments over the phone and confirm details with sales representatives or canvassers
• Input and update lead information and conversation details in the system
• Conduct quality control calls and follow up with potential customers responding to advertisements

• Knowledge of sales and marketing principles and strategies
• Relevant experience in telemarketing, sales, marketing, or promotions
• Product knowledge—training will be provided
• Proficiency in relevant computer applications

$17-$20 per hour plus commission

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Internet Publishing